Refund & Return Policy

Refund & Return Policy

Last updated: June 25, 2026 | Anist Ventures Private Limited

Important: We do not accept returns or exchanges on grooming products once opened or used, for hygiene and safety reasons.

1. No-Return Policy

Due to the personal care and hygiene nature of our products, all sales are final. We do not accept returns of opened, used, or tampered products under any circumstances.

2. Refunds — When Eligible

Refunds are issued only in the following cases:

  • Wrong product delivered
  • Damaged product — reported within 24 hours with photos
  • Missing item from your order
  • Defective or expired product

3. How to Raise a Refund Request

  1. Email anistachio@gmail.com within 48 hours of delivery
  2. Include Order ID, description of issue, and clear photos/video
  3. Our team will review within 2–3 business days
  4. Approved refunds processed within 5–7 business days

4. Refund Processing Time

Payment Method Refund Timeline
Credit / Debit Card 5–7 business days
UPI / Net Banking 3–5 business days
Cash on Delivery Bank transfer within 7–10 business days
Store Credit 1–2 business days

5. Non-Refundable Situations

  • Product opened or used
  • Allergic reactions or sensitivity (patch test recommended before use)
  • Change of mind or personal preference
  • Request raised after 48 hours of delivery
  • Products purchased during sale or promotions (unless defective)
  • COD orders refused at delivery without valid reason

6. Contact

Email: anistachio@gmail.com | Response: 24 business hours, Mon–Sat.